REFUNDS
1. Eligibility for Returns
To qualify for a return, the item must:
✔ Be returned within 15 days from the delivery date.
✔ Be unused, unworn, and in its original condition with all tags, packaging, and accessories included.
✔ Have the original receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Customized or personalized products.
❌ Digital products, software, or downloadable items.
❌ Items marked as "Final Sale" or "Non-Returnable".
❌ Products that have been used, damaged, or are missing original parts.
Return Process
Step 1: Initiate a Return
Contact our customer support at 📧 [info@digiverse.store or 📞 +923 39 56789 39 within 15 days of receiving your order.
Provide your order number and details about the item you wish to return.
Step 2: Ship the Item
After approval, you will receive the return instructions and the return shipping address.
Securely pack the item and include the original invoice.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Step 3: Inspection & Refund
Once we receive your return, our team will inspect the item.
If approved, a refund or exchange will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a free replacement or full refund, including return shipping costs.
5. Late or Missing Refunds
If you haven’t received your refund within 7 business days, please check with your bank or payment provider. If the issue persists, contact us for further assistance.
6. Contact Us
For any questions regarding returns or refunds, reach out to us at:
📧 Email: info@digiverse.store
📞 Phone: +923 39 56789 39